Privacy Policy

CieloShift ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website, mobile applications, and services (collectively, the "Services").

By accessing or using our Services, you agree to the practices described in this policy. If you do not agree, please do not use our Services.

Personal Information You ProvideWhen you register for an account, schedule a demo, contact support, or use our lead capture forms, we may collect:

• Name and email address
• Business name and venue details
• Phone number
• POS platform preference
• Any information you include in support tickets or messages

Information Collected AutomaticallyWe collect certain information automatically when you use our Services, including:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies (see Cookies section below)

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and manage your account
• Respond to your inquiries and support requests
• Send service-related notifications and updates
• Improve our products and develop new features
• Communicate marketing and promotional content (with your consent)
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

We do not sell your personal information. We may share your data in the following limited circumstances:

• Service Providers: We work with trusted third-party vendors (e.g., cloud hosting, analytics, email delivery) who process data on our behalf under strict confidentiality agreements.
• Legal Compliance: We may disclose information if required by law, subpoena, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We use industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. Data is stored with reputable cloud providers in secure data centers.

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

We use cookies and similar technologies to enhance your experience, analyze usage, and support core app functionality. You can manage your cookie preferences through your browser settings. Disabling cookies may limit some functionality of our Services.

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at privacy@cieloshift.com.

Our Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Material changes may also be communicated via email or in-app notification.

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Email: privacy@cieloshift.com
Business Address: Fellini Gelato & Caffe, 794 Sorella Ct, Houston, TX 77024