Question 1

Do my employees see draft schedules while I am actively building out the week?

Accepted Answer

No. Draft schedules stay private to managers until you publish them. Employees only see the official published schedule and any updates you choose to send.

Question 2

What happens when two managers edit the same shift at the same time?

Accepted Answer

CieloShift is designed around manager review and live workspace data. If multiple managers are working, schedule updates are synced so the team can avoid stale edits and review the latest version before publishing.

Question 3

Does CieloShift automatically change my schedule without approval?

Accepted Answer

No. CieloShift is review-first. The AI can suggest changes, explain coverage risks, and help draft schedules, but managers stay in control before anything is published.

Question 4

Can CieloShift handle fixed schedules and recurring availability?

Accepted Answer

Yes. You can preserve fixed patterns, preferred hours, role rules, availability, and exclusions so the schedule generator works around the real constraints of your team.

Question 5

Can I notify employees when a schedule is published?

Accepted Answer

Yes. Once a schedule is ready, managers can publish it and send a team-facing update so employees know the week is live or that changes were made.

Question 6

What happens if someone calls in sick?

Accepted Answer

CieloShift helps managers identify the uncovered role, check availability, and review replacement options so the fix is faster and less chaotic.

Question 7

Does CieloShift work for cafes, bakeries, gelato shops, and restaurants?

Accepted Answer

Yes. CieloShift is built for hospitality teams with changing demand, shift-based roles, openers, closers, part-time staff, and daily operating checklists.

Question 8

How accurate is the Clover labor target forecast in the first week?

Accepted Answer

The first week is treated as a baseline. CieloShift starts with your business hours, roles, staffing rules, and Clover sales signals, then improves as more historical sales, labor, and scheduling patterns are available.

Question 9

How does Clover integration work?

Accepted Answer

CieloShift can connect to Clover to help map employees, read sales signals, and support labor pacing. That lets managers compare staffing against revenue instead of scheduling in the dark.

Question 10

Do I need Clover to use CieloShift?

Accepted Answer

No. Clover makes labor pacing and sales-aware insights stronger, but teams can still use CieloShift for scheduling, staff profiles, roles, availability, checklists, and manager workflows.

Question 11

Can we link team members who self-register to profiles we already manually built?

Accepted Answer

Yes. Managers can connect a self-registered employee account to an existing staff profile so schedules, roles, availability, and contact details stay tied to the right person.

Question 12

Can employees request time off or update availability?

Accepted Answer

Yes. Employees can manage profile and availability details through their workspace access, giving managers cleaner information before schedules are built.

Question 13

Can I manage multiple roles per employee?

Accepted Answer

Yes. Employees can have primary and secondary roles, role tiers, pay details, hour targets, and guardrails so scheduling reflects what each person can actually do.

Question 14

Is the conversational command strip available in offline venues?

Accepted Answer

The AI assistant and cloud-backed scheduling features require an internet connection. Managers can still review visible workspace information, but AI actions, sync, Clover data, and notifications need connectivity.

Question 15

Is CieloShift replacing my manager?

Accepted Answer

No. CieloShift is built to support managers, not replace them. It handles schedule logic, coverage warnings, labor context, and repetitive coordination so managers can make better decisions faster.

Question 16

Is billing per employee?

Accepted Answer

CieloShift is positioned as a location-based subscription, not a per-employee penalty. That makes it easier for hospitality teams with fluctuating staff counts.

Question 17

Is there a free trial?

Accepted Answer

Yes. New workspaces can start with a 14-day free trial before upgrading to the paid plan.

Question 18

Can I cancel or update billing later?

Accepted Answer

Yes. Billing is managed through the workspace settings and Stripe customer portal.

The questions operators ask before signing.

Scheduling

Clover & Labor Forecasting

Employees & Access

AI Assistant

Billing & Trial